Terms and Conditions
The legal bits...
We’re Ditto Africa Inc., A company registered in the United States Of America. Our HQ is at 50 Greene Ave. Brooklyn, New York, US 12238
When you shop with us (or access our services, apps and websites (our “Websites”)), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info.
We keep these terms updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.
To shop with us, you need to:
- be at least 16 years old;
- have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
- be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
Placing an order
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.
All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.
Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we think there’s something dodgy going on with an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with us at firstname.lastname@example.org.
Prices and product descriptions
If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.
If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.
Prices include VAT (where applicable).
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.
Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.
We work to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.
Returns and refunds
Check out our returns and refunds policy here.
Credit in App or exchange in store only; within 14 days of original purchase. No cash or Credit Card refunds.
Exchange IN STORE
Return your online order to brand store for an exchange only within 14 days. Exchanged items must be in their original condition and accompanied by a proof of your original emailed invoice. If you exchange your online purchase in store you fall under the store’s return policy for further exchanges.
Credit IN APP
If you would like to get credit for your order, please return the item to brand store we will credit your account once brand marks order as returned. Credit will show up in your app wallet. Then you will be able to place a new order on our site.
Please note: We cannot accept exchanges for the following five reasons:
- Items purchased more than 14 days ago
- Items without a corresponding emailed receipt
- Items without the original tag
- Items that have been used, worn and/or washed.
- “Final Sale” Items
This doesn’t affect your statutory rights.